Service & Support
Key challenge:
Service knowledge is spread across many systems and difficult to find quickly when support is needed.
Solution:
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JUNOfy uses AI to connect your company's knowledge from every source – saving your team a third of their search time.
JUNOfy is a product of DOCUFY GmbH – and these leading companies trust DOCUFY:
Intelligent knowledge platform
Find, don't search: connect your company's knowledge and make information available exactly where it's needed.
Content from different systems is made available centrally, in a structured and contextual way.
AI-powered enrichment of missing metadata and correction of inconsistent metadata for maximum data quality.
Semantic search and the Smart Knowledge Chat significantly reduce search times and onboarding.
AI supports structuring and search – transparent, controlled and traceable.
JUNOfy grows with your needs – in scope, usage and use cases.
Clear interfaces and intuitive navigation drive adoption in everyday work.
JUNOfy – Intelligent. Flexible. Efficient.
JUNOfy adapts to the requirements of different departments. Separate knowledge bases, structures and navigation concepts can be set up for each area – independently or across the board.
Key challenge:
Service knowledge is spread across many systems and difficult to find quickly when support is needed.
Solution:
Key challenge:
Production-related knowledge about processes, machines and procedures is fragmented and difficult to access in everyday work.
Solution:
Key challenge:
Technical documentation consists of a mix of structured and unstructured content, often including supplier information without metadata.
Solution:
Key challenge:
Product and marketing information sits in different sources and is difficult to use.
Solution:
Key challenge:
Onboarding and training knowledge is scattered and not clearly structured.
Solution:
Key challenge:
Insights from projects and analyses remain isolated and difficult to find.
Solution:
Key challenge:
IT knowledge about systems and processes is spread across tools and people.
Solution:
Key challenge:
Business-critical knowledge is fragmented across departments. This makes it harder to keep an overview and make well-founded decisions.
Solution:
Key challenge:
Financial knowledge is spread across different systems and difficult to use consistently.
Solution:
Key challenge:
Legal requirements and guidelines are scattered and difficult to classify.
Solution:
Basic makes well-structured knowledge easy to use. It leverages existing content from content management systems or document management systems to improve access, search, and presentation—without the need for restructuring or organizational changes. It\u{2019}s ideal for companies that want to get started in a controlled manner and achieve measurable benefits quickly.
Professional transforms scattered information into actionable knowledge. Structured and unstructured content is consolidated, classified, and made contextually usable with the help of AI. For organizations that want to reduce the time spent searching, make effective use of AI, and achieve measurable added value in their day-to-day work.
Premium is the strategic knowledge platform for organizations with high standards. JUNOfy is customized to meet specific security, architecture, and governance requirements—including a dedicated cloud environment, AI models, and connectors. For companies and institutions that need full control over data, AI, and long-term scalability.
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